fg66e Privacy Policy — How We Collect, Use, and Protect Your Personal Data

fg66e is an online betting and casino platform operating under the domain fg66e.io, serving players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. All platform services are provided in English, and all financial transactions are processed in Bangladeshi Taka (BDT).

For the purposes of this Privacy Policy, fg66e is the data controller — meaning we determine the purposes and means of processing your personal data. We have appointed a dedicated data protection point of contact who can be reached at any time via the contact details set out in Section 15 of this policy.

This Privacy Policy applies to all personal data collected through the fg66e website, its mobile browser interface, customer support channels (including live chat, email, and WhatsApp), and any promotional communications you receive from fg66e.

fg66e collects and processes the following categories of personal data:

fg66e does not collect special categories of sensitive personal data — such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data — unless specifically required and explicitly consented to for identity verification purposes in exceptional circumstances.

fg66e collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated technologies: Technical and usage data collected automatically when you interact with the fg66e platform, including via cookies, server logs, and session tracking tools (see Section 7 — Cookies & Tracking).
• Payment providers: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, and card networks when you initiate a deposit or withdrawal.
• Identity verification services: Where fg66e uses a third-party identity verification provider to validate documents submitted during KYC, that provider may return structured data fields confirming identity match status.
• Fraud detection partners: fg66e may receive risk-scoring signals from fraud detection service providers based on technical data such as device fingerprints and IP reputation.

fg66e processes personal data for the following specific and legitimate purposes:

• Account creation and management: To register your account, maintain your player profile, and provide access to all platform features.
• Age and identity verification: To confirm that all players are 21 years of age or older, as required by our platform policy, and to verify that the identity you registered matches the payment methods you use.
• Transaction processing: To process BDT deposits via bKash, Nagad, Rocket, and Upay; to execute withdrawal requests to your verified payment method; and to maintain accurate financial records of all account activity.
• Customer support: To respond to your queries, resolve disputes, process complaints, and escalate issues through our support workflow. Support is provided exclusively in English.
• Fraud prevention and security: To detect, investigate, and prevent unauthorised account access, payment fraud, identity fraud, collusion, and money laundering activity that violates our Terms & Conditions.
• Responsible gaming: To monitor betting patterns that may indicate problem gambling behaviour and to enforce voluntary restrictions such as deposit limits, session time reminders, and self-exclusion orders.
• Legal and regulatory compliance: To satisfy applicable anti-money laundering (AML) obligations, retain records as required by law, and respond to lawful requests from competent authorities.
• Platform improvement: To analyse usage patterns, identify technical issues, and optimise the fg66e platform experience for Bangladeshi players.
• Marketing communications: To send promotional offers, bonus notifications, and seasonal offers (for example, during BPL season, Eid, or Pohela Boishakh) to players who have consented to receive marketing messages. You may withdraw consent at any time (see Section 12).

fg66e processes your personal data on the following legal grounds:

• Contractual necessity: Processing your identity data, contact data, financial data, and transaction data is necessary for fg66e to fulfil its contractual obligations to you under the Terms & Conditions you agreed to at registration. Without this processing, fg66e cannot operate your account or provide its services.
• Legitimate interests: Processing technical data, usage data, and communications data for fraud prevention, security monitoring, platform optimisation, and responsible gaming oversight is in the legitimate interests of both fg66e and its player community. These interests do not override your individual privacy rights.
• Legal obligation: Certain processing — particularly the retention of financial transaction records and identity verification documents — is required to comply with applicable anti-money laundering laws and financial record-keeping obligations.
• Consent: Marketing communications (promotional emails, bonus SMS messages) are sent only where you have given explicit consent. You may withdraw this consent at any time (see Section 12) without affecting the lawfulness of processing carried out before withdrawal.

fg66e does not sell, rent, or trade your personal data to any third party for commercial purposes. Personal data is shared only in the following limited and controlled circumstances:

• Payment processors: Sharing of financial data with bKash, Nagad, Rocket, Upay, Visa, and Mastercard is necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are subject to applicable payment industry data security standards.
• Identity verification providers: Where a third-party KYC service is used to validate your identity documents, the minimum necessary data is shared with that provider solely for the purpose of verification. The provider is contractually prohibited from using your data for any other purpose.
• Fraud detection and security services: Technical data including IP addresses and device identifiers may be shared with fraud detection partners to identify and prevent fraudulent activity on the platform.
• Game providers: Where required for the operation of casino and slot games provided by studios such as Pragmatic Play, NetEnt, Microgaming, Spribe, Evolution Gaming, and Ezugi, limited technical session data may be passed to the game provider's infrastructure. No identity or payment data is shared with game studios.
• Legal authorities: fg66e will disclose personal data to law enforcement, regulatory authorities, or courts where required to do so by applicable law, or where disclosure is necessary to protect the rights, property, or safety of fg66e, its players, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of fg66e's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and the applicable privacy arrangements.

fg66e uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit the fg66e website. The following categories of cookies are used:

• Strictly necessary cookies: These are essential for the operation of the fg66e platform. They enable core functions such as session management, login state maintenance, and security token validation. These cookies cannot be disabled without materially impairing your ability to use the platform.
• Functional cookies: These cookies remember your preferences — such as your display settings and language preference (English) — to improve your experience on return visits.
• Analytics cookies: These cookies collect anonymised usage data — such as pages visited, games played, and session duration — to help fg66e understand how the platform is used and where improvements can be made.
• Security cookies: These cookies support fraud detection and security monitoring functions, including detection of suspicious login behaviour and device fingerprinting for account protection.

fg66e does not use advertising or cross-site tracking cookies. No third-party advertising networks are granted access to cookies set on the fg66e domain.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect your ability to log in and use the platform. Analytics and functional cookies can be disabled without affecting core platform access.

fg66e retains personal data only for as long as it is necessary for the purposes for which it was collected, or for as long as required by applicable law. The following retention periods apply:

After the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player. Where data is anonymised rather than deleted, the resulting anonymised dataset may be retained indefinitely for statistical and analytical purposes.

fg66e implements a layered approach to data security, combining technical, organisational, and procedural measures to protect your personal data against unauthorised access, loss, alteration, or disclosure:

• Transport security: All communications between your device and fg66e's servers are encrypted using 256-bit SSL/TLS. All platform pages — including login, deposit, and account management pages — are served exclusively over HTTPS.
• Storage security: Personal data and financial records stored in fg66e's databases are encrypted at rest using industry-standard encryption protocols. Encryption keys are managed separately from the data they protect.
• Access controls: Access to personal data within fg66e's internal systems is restricted on a strict need-to-know basis. Staff members are granted access only to the data categories necessary for their specific role. All internal access is logged and audited.
• Authentication: fg66e enforces strong password requirements and OTP-based two-factor authentication for new device logins, reducing the risk of account takeover via credential theft.
• Penetration testing: fg66e's platform undergoes periodic security assessments to identify and address vulnerabilities before they can be exploited.
• Incident response: fg66e maintains a documented data breach response procedure. In the event of a breach that poses a risk to your rights and freedoms, fg66e will notify affected players without undue delay.

While fg66e takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You play an important role in protecting your own data — particularly by keeping your account credentials confidential and reporting any suspected unauthorised access to our support team immediately.

As a data subject, you hold the following rights in relation to the personal data fg66e processes about you. These rights may be exercised by contacting our support team using the details in Section 15:

• Right of access: You have the right to request a copy of the personal data fg66e holds about you, along with information about how that data is being used. We will respond to access requests within 30 days.
• Right to rectification: If any personal data fg66e holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For minor corrections (such as a misspelled name), contact support directly. For significant changes affecting identity or verification status, documentary evidence may be required.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been processed unlawfully. This right is subject to our legal retention obligations — see Section 8. Data that must be retained by law cannot be deleted on request.
• Right to restriction of processing: You may request that fg66e restrict processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or while an objection to processing is being evaluated.
• Right to object: You have the right to object to processing of your personal data where that processing is based on our legitimate interests. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to data portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

fg66e operates a strict 21+ age policy. The fg66e platform is not directed at, and is not intended to be used by, any individual under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age.

If we discover or have reasonable grounds to believe that personal data has been collected from an individual who is under 21 years of age, we will immediately suspend the associated account, forfeit the account balance, and permanently delete the data of the underage individual, subject to any mandatory legal retention obligations that may require us to retain certain records for investigative or compliance purposes.

If you are a parent or guardian and you believe that your child (under 21) has registered an account on fg66e, please contact us immediately at [email protected]. We will investigate and take appropriate action as a matter of urgency.

fg66e sends promotional communications — including bonus offers, deposit match promotions, free bet opportunities, and seasonal campaigns aligned with events such as BPL season, Eid, Pohela Boishakh, and T20 World Cup fixtures — to players who have given explicit consent to receive such communications at or after the point of registration.

Marketing communications from fg66e may be delivered via:

• Email to your registered email address.
• SMS to your registered Bangladesh mobile number.
• Notifications within the fg66e platform interface (for logged-in sessions only).

You may opt out of all marketing communications at any time using any of the following methods:

• Clicking the "Unsubscribe" link at the bottom of any marketing email from fg66e.
• Contacting our support team via live chat and requesting removal from all marketing lists.
• Emailing [email protected] with the subject line "Marketing Opt-Out".

Opt-out requests are processed within 5 business days. After opting out, you will continue to receive transactional and service communications — such as deposit confirmations, withdrawal notifications, and security alerts — as these are necessary for the operation of your account and are not marketing communications.

The fg66e platform may contain references to game providers and payment partners (such as Pragmatic Play, Evolution Gaming, bKash, and Nagad) in an informational capacity. fg66e does not include outbound hyperlinks to third-party websites within its platform pages. However, if you independently navigate to any external website, fg66e has no control over that website's privacy practices and accepts no responsibility for how third parties collect or use your personal data.

This Privacy Policy applies exclusively to data collected and processed by fg66e via the fg66e.io domain and its associated support channels. It does not extend to any third-party website, application, or service that you access independently of the fg66e platform.

We encourage you to review the privacy policy of any third-party service — including payment providers like bKash and Nagad — before sharing personal data with them directly. fg66e's data-sharing arrangements with payment processors are governed by contractual safeguards, as described in Section 6.

fg66e reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates to our data processing practices, changes in applicable laws or regulatory guidance, platform feature additions, or improvements to the clarity of our disclosures.

When material changes are made to this Privacy Policy, fg66e will:

• Update the "Last Updated" date at the top of this page.
• Display a prominent notice on the fg66e platform for a minimum of 14 days following the effective date of the change.
• Where the change materially affects how your personal data is processed, send a direct notification to your registered email address at least 7 days before the change takes effect.

Your continued use of the fg66e platform after the effective date of any amended Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any material change to this Privacy Policy, you should cease using the platform and contact our support team to request account closure in accordance with our account termination procedures.

We recommend bookmarking this page and reviewing it periodically — particularly at the start of major cricket seasons such as BPL and IPL, when fg66e may introduce new features that involve updated data processing activities.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data fg66e holds about you, please contact our data protection point of contact using the details below. All privacy-related communications are handled in English.

• Email: [email protected] — use subject line "Privacy Enquiry" for faster routing.
• Live Chat: Available 24/7 via the fg66e platform. Request to speak with the data protection team.
• WhatsApp Support: Available 09:00–22:00 BST (UTC+6) daily, including all Bangladeshi public holidays.
• Response time: We aim to acknowledge all privacy-related communications within 5 business days and to provide a substantive response within 30 calendar days.

fg66e is committed to resolving all privacy concerns fairly and transparently. If you are dissatisfied with our response to any privacy complaint, you retain the right to escalate your concern to the relevant supervisory authority or seek independent legal advice.